This policy explains cancellations and refunds for both our interior design services and for products purchased through our Shop. MyHomeDesigner is operated by GP Enterprises, Bhagalpur.
Services (Interior Design)
Site visits & consultations
Site visits and initial design consultations are free of charge and can be rescheduled or cancelled anytime before the scheduled visit, with reasonable notice (a quick call or WhatsApp message is appreciated).
Booked projects
Once a project is confirmed with an advance / booking payment, cancellation depends on the stage of work:
- Before material procurement or work start: the advance is refundable, less any consultation, design or 3D work already completed on your project.
- After material procurement or work has begun: the advance becomes non-refundable, as it covers materials, labour and vendor commitments already made on your behalf.
Where a refund is applicable, it is processed within 7–10 business days to the original payment method.
Products (RKWS & Home Décor)
Returns
- Returns are accepted within 7 days of delivery for unused, unopened / uncut items in their original packaging.
- RKWS UV Marble Self Adhesive Rolls that have been cut, installed or altered are non-returnable, as they cannot be resold.
Damaged or defective items
Damage or defects must be reported within 48 hours of delivery with clear photos of the item and packaging. Verified damaged or defective items will be replaced or refunded.
Refund processing
Refunds are processed within 7–10 business days after the returned item is received at our studio and inspected. Refunds are issued to the original payment method.
Return shipping
Return shipping costs are the customer's responsibility, except where the item arrived damaged or defective — in which case we cover return logistics.
How to Request a Return or Refund
Please email info@myhomedesigner.in or WhatsApp us at +91 88001 71422 with your order details and photos (for damage claims). We will confirm next steps within one business day.